NEW Quality improvement efforts are largely dependent on how problem areas are identified, analyzed, and improved. This book emphasizes the collection and analysis of data, using audits and worksheets, and follows the survey process outlined in the State Operations Manual. Armed with this knowledge, facilities can identify best practices and improve quality in a systematic way. Continuous quality improvement is the real goal; improving periodic survey results is just a by-product of quality improvement. This is a companion book to Developing a Quality Management System.