Frequently Asked Questions About the Bookstore
- What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and checks.
- Is online ordering really secure?
Yes, ordering from AHCA online is safe and secure. All information that you supply as a result of your purchase is confidential.
- What will my information be used for?
Your information will be used solely to process your purchase. AHCA does not sell or trade any information, including e-mail addresses, obtained through your purchase. AHCA will not release credit card or financial data for any purpose except to verify credit card information.
- How much do you charge for shipping and handling?
| From |
To |
S&H fee |
| $0.01 |
$10.00 |
$2.50 |
| $10.01 |
$30.00 |
$5.00 |
| $30.01 |
$100.00 |
$9.00 |
| $100.01 |
Above |
10% | |
|
|
|
- All orders are shipped UPS Ground unless otherwise indicated. Special handling or priority shipping is available at customer's expense:
UPS 2-Day Air - $15.00 surcharge plus regular shipping & handling charges
UPS Next-Day - $25.00 surcharge plus regular shipping & handling charges
UPS Next-Day AM - $45.00 surcharge plus regular shipping & handling charges
UPS Saturday - $55.00 surcharge plus regular shipping & handling charges
- When will I receive my order?
Most orders of in-stock items are shipped from the warehouse within 24 to 48 hours of the purchase, during a regular business week. All orders are shipped UPS ground unless otherwise indicated. Shipping time varies widely, so please allow 8-10 days for delivery.
- When will my credit card be charged?
Your credit card will not be charged until your order is shipped from the warehouse.
- How can I check the status of my order?
To check the status of your order, call 1-800-321-0343 to speak with a customer service representative.
- What if I have a problem with my order?
If you have a problem with your order, you can call 1-800-321-0343 to speak with a customer service representative.
- What are your return policies?
All printed materials must be returned within 30 days from receipt of order; video purchases must be returned within 10 days from receipt of order.
Products must be returned in a re-sellable condition.
Products that contain or/are available on CD-ROM or disk cannot be returned if the package has been opened unless product is damaged.
Shipping charges are non-refundable unless the product was defective and/or damaged in shipment, or the incorrect item was shipped.
Return shipping charges are the responsibility of the purchaser.
Before returning a product you must call our customer service department at 1-800-321-0343 and get a Return Merchandise Authorization (RMA) number. This RMA number needs to be written on the return label and included inside the package.
Returns should be mailed to:
AHCA Publication Service Center
9050 Junction Drive
Annapolis Junction, MD 20701
For more information on shipping and product returns, please call an AHCA customer service presentative at 1-800-321-0343.
- What about sales tax?
For District of Columbia and Maryland addresses only, add applicable sales tax:
DC (6%), MD (6%)
For tax-exempt organizations in the District of Columbia and Maryland, please call 1-800-321-0343. AHCA must have a copy of your exempt certificate on file to withhold tax charges from your order.